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FREQUENTLY ASKED QUESTIONS

  • Products

  • Where are AlchemiQ products made?

    We are proud to say that all of our products are made locally here, in Canada.

  • Does AlchemiQ test on animals?

    AlchemiQ does not support animal testing. Therefore, all of our products are 100% cruelty free. 


     

  • Are the ingredients used in AlchemiQ products natural?

    Most of the ingredients used in our products are natural. However, after many tests and product development, we discovered that a minimal amount of low-hazard clinical ingredients are essential for the best performance and stability of our premium hair care. Our vision is simple - we want our customers to fulfill their hair growth goals in the most non-invasive and natural way while maintaining high effectiveness of our products.

  • Is AlchemiQ vegan?

    All of AlchemiQ products are 100% vegan.


     

  • Can I buy AlchemiQ products in store?

    Unfortunately, not at the moment. Stay updated to be the first one to know when we start selling in store.


     

  • Orders & Payments

  • How do I change or cancel my order?

    If you need to change or cancel your order, please email us at info@alchemiqcosmetics.com, and we will do our best to accommodate you. Please not that if the order has been dispatched, we cannot make any changes to it. 


     

  • What payment methods do you accept?

    We accept Amex, Apple Pay, Google Pay, Mastercard, Visa, and Shopify Pay. 


     

  • How is sales tax calculated?

    All of the taxes on sales are charged in accordance with Federal, Provincial, State and Local government guidelines, depending on the shipping address you enter when placing an online order. 


     

  • What currency is the site using?

    The currency of our website is Canadian Dollar (CAD).

  • Products

  • Where are AlchemiQ products made?

    We are proud to say that all of our products are made locally here, in Canada.

  • Does AlchemiQ test on animals?

    AlchemiQ does not support animal testing. Therefore, all of our products are 100% cruelty free. 


     

  • Are the ingredients used in AlchemiQ products natural?

    Most of the ingredients used in our products are natural. However, after many tests and product development, we discovered that a minimal amount of low-hazard clinical ingredients are essential for the best performance and stability of our premium hair care. Our vision is simple - we want our customers to fulfill their hair growth goals in the most non-invasive and natural way while maintaining high effectiveness of our products.

  • Is AlchemiQ vegan?

    All of AlchemiQ products are 100% vegan.


     

  • Can I buy AlchemiQ products in store?

    Unfortunately, not at the moment. Stay updated to be the first one to know when we start selling in store.


     

  • Orders & Payments

  • How do I change or cancel my order?

    If you need to change or cancel your order, please email us at info@alchemiqcosmetics.com, and we will do our best to accommodate you. Please not that if the order has been dispatched, we cannot make any changes to it. 


     

  • What payment methods do you accept?

    We accept Amex, Apple Pay, Google Pay, Mastercard, Visa, and Shopify Pay. 


     

  • How is sales tax calculated?

    All of the taxes on sales are charged in accordance with Federal, Provincial, State and Local government guidelines, depending on the shipping address you enter when placing an online order. 


     

  • What currency is the site using?

    The currency of our website is Canadian Dollar (CAD).