FREE DELIVERY ON ALL ORDERS OVER $100

FREQUENTLY ASKED QUESTIONS

Products

Where are AlchemiQ Cosmetics products made?

We are proud to say that all of our products are made locally here, in Canada.  

Are your products tested on animals?

AlchemiQ does not support animal testing. Therefore, all of our products are 100% cruelty free. 

Are the ingredients in your products natural?

Most of the ingredients used in our products are natural. However, after many tests and product development, we discovered that a minimal amount of low-hazard clinical ingredients are essential for the best performance and stability of our premium hair care. Our vision is simple - we want our customers to fulfill their hair growth goals in the most non-invasive and natural way while maintaining high effectiveness of our products.

Are your products vegan?

All of AlchemiQ Cosmetics products are 100% vegan.

Can I buy your products in store?

Unfortunately, not at the moment. Stay updated to know when we start selling in store.

Orders & Payments

Where are AlchemiQ Cosmetics products made?

If you need to change or cancel your order, please email us at info@alchemiqcosmetics.com, and we will do our best to accommodate you. Please not that if the order has been dispatched, we cannot make any changes to it.  

What payment methods do you accept?

We accept Amex, Apple Pay, Google Pay, Mastercard, Visa, and Shopify Pay.

How is sales tax calculated?

All of the taxes on sales are charged in accordance with Federal, Provincial, State and Local government guidelines, depending on the shipping address you enter when placing an online order.

What currency is your site using?

The currency of our website is Canadian Dollar (CAD).

Shipping

Where do you ship?

At the moment, we ship only inside Canada.

When are you planning to start shipping to my country?

We are working hard on commencing international shipping. Stay updated to know when we start shipping globally.

How much is the shipping rate?

Shipping costs are calculated upon the checkout. We offer complimentary Expedited Shipping on all orders over $100.

How can I track my order?

When your order is ready for shipping, we will send you a confirmation email with a tracking number that you can use to track your order.

How long will it take for my order to arrive?

This depends on your location and chosen shipping method. For Standard Shipping, the average shipping time is 4-5 business days. For Express Shipping, the average shipping time is 1-2 business days.

My order has not arrived. What should I do?

Sometimes, delays occur due to unforeseen circumstances. If you believe your order was lost, please email us at info@alchemiqcosmetics.com and we will investigate the matter.In case your order was lost, we will be happy to refund or send a new order, depending on availability.

My order tracking number says that the package was delivered but it wasn't. What should I do?

Your packages may have been delivered to your neighbor, management office or mail centre by mistake. Please check these options. If you are still unable to locate your order, please email us at info@alchemiqcosmetics.com and we will make sure to get your products delivered to you.

Returns & Exchanges

How can I return or exchange my order?

We offer 30 days refund policy. To learn more, please review our Refund Policy.Please email us at info@alchemiqcosmetics.com to initiate the refund or exchange.

The product(s) arrived damaged. What should I do?

If your product arrived damaged, we will be happy to refund you or mail you a new product (depending on availability). Please email us at info@alchemiqcosmetics.com to resolve the issue.